Orders and lead times
What is the minimum order? Standard products generally start at two units. Custom orders can start at two units when the customization fee is paid.
What is the usual lead time? Our usual lead time is 2–7 days. We confirm the timing for the models, quantities and configuration in your request.
Options and integration
What can you customize? We review branding, packaging, appearance, structure and hardware or software changes by product. Send the base model and a drawing or description of what you want to change.
Can I use my existing controller or software? We can review the connection and provide relevant API or SDK documentation. Send the controller model and the data or signals you need to exchange.
Installation and aftersales
Can you help during installation? We provide remote video guidance and use the installation video, wiring diagram or manual for the equipment where applicable. For large projects, we can arrange on-site engineering guidance.
How do you handle a faulty part? Send the model, order details and a photo or video of the issue. For a faulty part confirmed by the factory, we can send a replacement with a shipment.
How long is the warranty? Where our standard terms apply, defects caused by materials or manufacturing are covered for two years from the date the product leaves our factory. Contact us with the model and order reference to check coverage for your order.