Standard warranty and maintenance
Where the standard terms apply, we cover problems caused by materials or manufacturing for two years from the date the equipment leaves our factory. We also provide maintenance support over the life of the equipment. Send the model and order reference so we can check the terms that apply.
Installation guidance
We provide remote video guidance and use installation videos, diagrams and manuals for the equipment where applicable. For large projects, we can arrange on-site engineering guidance.
Parts and service requests
Send the equipment label, order reference and a short video or photo of the issue. When the factory confirms a faulty part, we can send a replacement with a shipment.